GETTING MONEY FOR THE GOVERNMENT: INNOVATION AND PUBLIC SECTOR PERFORMANCE IN NIGERIA CUSTOMS SERVICE

Abstract

Promoting public sector performance has become a priority on the political agenda of governments around the world. In the context of overwhelming change, public sector organizations have sought adjustments and modernization of the public sector, particularly through technological innovation and network arrangements in order to achieve openness, accountability and integrity for overall service delivery and value creation. This paper examined innovation and the role it plays in promoting effective service delivery in public sector organizations within the context of Nigeria. The paper focused on the Nigeria Customs Service, which is one of the public sector organizations in Nigeria that has implemented a series of innovations for effective service delivery, particularly revenue generation for Nigeria. The research adopted a quantitative method and used both primary and secondary sources of data. The primary data were sourced using a questionnaire. Multiple regression analysis was adopted for quantitative data analysis using SPSS version 24. The technology acceptance model was employed as a framework for analysis. The findings revealed a significant positive relationship between technological innovation and revenue generation in NCS with a p-value of .026. The study recommends NCS to provide more advanced technological facilities like drones, scanners and machine learning (ML) to promote revenue collection and effectively minimize leakages at both national and state levels.